We accept VISA & MasterCard method. Payment options may vary by country.
Shipping & Delivery
Keòsme ships to over 241 countries worldwide. Please make sure you have specified all your shipping information.
Orders in Ukraine
(5-7 working days)
(10-20 working days)
(2-7 working days)
Shipping cost is calculated after placing an order. Additional invoice is sent after that.
Original order shipping and delivery costs are refundable.
Your order will be delivered during business hours (8am – 6pm, Monday – Friday).
Orders received and/or processed after that time will be processed the following business day. Business days are Monday - Friday. Orders received on Saturday and Sunday will be processed the following Monday. Our delivery time starts from the moment an order is accepted and may include a 5 working days period where your items will be processed and dispatched by our warehouse.
During Sale and busy times this period may be extended to 7 days due to the volume of orders.
Tracking An Order
As soon as your order has been dispatched you will receive an email with the tracking number.
Failed delivery procedure
If no one is available to accept and sign for the parcel at the delivery address, postal services may try to deliver the package three more times.
We hope you are delighted with your purchase; however should you wish to return your order for an exchange, please note that exchange must be sent back within 7 working days from the date of dispatch of the product.
You can exchange your item(s) for the same one in a different size, for another one or for a gift card, which is equivalent to the amount of your order. In the case of an exchange, we charge a 10% commission on operating expenses.
Please note that refunds are possible only for clothing. Such product categories are not refundable: tights, socks, stockings, swimwear, all types of lingerie.
In case of exchange, please ensure the item(s) are in a new and unused condition, with the original label and tags still intact and in the original bag and packaging. In the case of a refund or exchange, we charge a 10% commission on operating expenses.
How to exchange your order?
To create your exchange, please get in touch with our Customer Care team.
A exchange request must be created within 7 working days from the date of dispatch of the product.
Any unauthorised order received to the warehouse will be returned to sender. All postal services and exchanges are paid by the costumer.
Have we answered your question?
If not, contact our customer care team, or select the most relevant page below.